Lost password

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

→ The following browsers are supported when downloading: Google Chrome, Safari, Internet Explorer and FirefoxBrave browser is NOT supported. Using any other browser might give you an error message and use up your download quota.

→ You must be logged in to your existing account to download your files. If you are not logged in while you are trying to download with the {download link} you might exceed your download quota without having any products. We send you an email with the download links, but they will work only when you logged in to our site. We email you your login information along with your first purchase.  

→ Please start your downloads with a stable gigabit connection.

→ When downloading, use a desktop computer with at least 20GB of free space.

→ Don’t start your download from phone or tablet – you have 2 downloads / purchased products.

→ If the download stops, please wait a few seconds, don’t cancel or restart the download, it will continue shortly.

Mirror Servers

You will be able to download your products by clicking on the “Downloads” tab.

Please choose the closest server to you by selecting the mirror from the server list:

– US (California State)

– EU (Frankfurt, Germany)

Download speed

We would advise you to LEAVE YOUR DOWNLOAD RUNNING EVEN IF IT SEEMS TO BE NOT RESPONDING FOR THE FIRST COUPLE OF SECONDS OR MINUTES as speeds should ramp up at less busy times. Our servers aim to use as much of the available bandwidth as possible to give you the quickest possible speeds, and it may take several minutes to reach its peak.

We have no direct influence on your actual download speeds. Our collections are hosted on Amazon S3 servers, which are normally very quick, but it may well be that at certain times of the day when traffic is particularly heavy, your ISP may throttle your connection speeds.


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